Swinard Wooden Floors collects limited personal information such as name, address, phone number and email address. We also collect information regarding work done by us at your site. We only collect this information when you knowingly provide it. For example, we may request personal information from you for the purposes of contacting you with regards to your enquiry, or for maintenance reminders.

We will not hold customer details for longer than is required for the purpose for which the information was originally gathered and lawfully used.

We are committed to ensuring the security of your personal information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorised person or organisation. We will not disclose any personal information about you to a person, body or an agency that is not entitled to obtain this information. We would not share your details with third party companies, with the exception of courier companies in the event of a requested delivery. Such companies and individuals will have access to specific personal information required to make deliveries, but may not use your details for any other purposes.

We will only send personal information about you to other organisations when:

  • We have your consent to share the information;
  • We need to share your information in order to provide the product or service you have requested;
  • We need to send your information to persons or companies that are contracted to Swinard Wooden Floors e.g. IT service providers, service providers (e.g. assemblers, repairers), web developers, finance companies;
  • We are required or authorised by law to disclose the information.

You can have access to the personal information we hold about you. Our goal is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact us if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, contact us and we will correct the information. You may also request that your details do not appear on our database.